COBEO Refund Policy

Thank you for shopping at COBEO. We want to ensure that you have a satisfying experience with our products. Please read our refund policy carefully to understand your rights and obligations when seeking a refund.

1. Eligibility for Refund:

We accept refund requests within 5 days from the date of receiving the order.
To be eligible for a refund, the item must be unused, unworn, and in the same condition as when you received it.
Refunds are only applicable to regular-priced items. Sale items are non-refundable.

2. Refund Process:

To initiate a refund, please contact our customer support team at support@cobeo.co.
Provide your order number and a brief explanation of why you are requesting a refund.
Once your request is received and approved, we will provide you with instructions on how to return the item.
Please ensure that the item is securely packaged for return shipping.

3. Return Shipping:

Customers are responsible for the shipping costs associated with returning the item.
We recommend using a trackable shipping service and purchasing shipping insurance to ensure that the item is returned safely.

4. Refund Issuance:

Once we receive the returned item and verify its condition, we will initiate the refund process.
Refunds will be issued to the original payment method used for the purchase.
Please allow 10-12 business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Exchanges:

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please initiate a return as outlined above and place a new order for the desired item.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately.
We may require photographic evidence of the damage or defect to process your refund or replacement.

7. Exceptions:

Certain items, such as intimate apparel or custom-made items, may not be eligible for refunds due to hygiene or customization reasons.
Final sale items are non-refundable.

8. Contact Us:

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact our customer support team at support@cobeo.co.

By making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by our refund policy.

COBEO reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

COBEO Terms and Conditions

Welcome to COBEO. These terms and conditions outline the rules and regulations for the use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with these terms and conditions. Please read them carefully before making a purchase.

1. Account Creation:

You may be required to create an account to access certain features of our website or to make a purchase.
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2. Product Information:

We make every effort to accurately display the colors, sizes, and descriptions of our products on our website. However, we cannot guarantee that your computer monitor's display will accurately represent the colors of the products.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

3. Order Acceptance:

Your placement of an order on our website constitutes an offer to purchase the products listed in your order.
We reserve the right to accept or reject your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.

4. Payment:

All payments are processed securely through our third-party payment processor.
By providing your payment information, you authorize us to charge the total order amount to your selected payment method.

5. Shipping and Delivery:

We strive to process and ship orders in a timely manner. However, we cannot guarantee delivery times, as they may vary depending on your location and external factors beyond our control.
Shipping costs and delivery estimates will be provided at the time of checkout.

6. Intellectual Property:

All content on our website, including but not limited to text, images, logos, and product designs, is the intellectual property of COBEO and is protected by copyright and other laws.
You may not reproduce, distribute, modify, or create derivative works of any content from our website without our prior written consent.

7. Limitation of Liability:

In no event shall COBEO, its directors, officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or the purchase of products from our online store.

8. Governing Law:

These terms and conditions shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

9. Changes to Terms and Conditions:

We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using our website or making a purchase from our online store, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.

If you have any questions about our terms and conditions, please contact us at support@cobeo.co.

COBEO reserves the right to refuse service to anyone for any reason at any time.

COBEO Privacy Policy

COBEO is committed to protecting the privacy of our customers. This privacy policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase from our online store.

1. Information We Collect:

When you visit our website, we may collect certain information automatically, including your IP address, browser type, operating system, and browsing behavior.
When you make a purchase from our online store, we collect personal information such as your name, email address, shipping address, billing address, and payment information.

2. Use of Information:

We use the information we collect to process your orders, communicate with you about your orders, and provide customer support.
We may also use your email address to send you promotional emails about our products and special offers. You may opt-out of receiving promotional emails at any time by following the unsubscribe instructions included in the email.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to process your orders or comply with legal requirements.

3. Cookies:

We use cookies to enhance your browsing experience and personalize your interactions with our website.
You have the option to disable cookies in your browser settings, but please note that certain features of our website may not function properly if cookies are disabled.

4. Data Security:

We implement a variety of security measures to protect the personal information we collect, including encryption and secure socket layer (SSL) technology.
We restrict access to your personal information to authorized employees who need to know that information in order to process your orders and provide customer support.

5. Third-Party Links:

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites.

6. Children's Privacy:

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

7. Your Rights:

You have the right to access, update, or delete your personal information at any time. If you would like to exercise any of these rights, please contact us at support@cobeo.co.
Please note that we may retain certain information as required by law or for legitimate business purposes.

8. Changes to Privacy Policy:

We reserve the right to update or modify this privacy policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using our website or making a purchase from our online store, you acknowledge that you have read, understood, and agree to abide by this privacy policy.

If you have any questions about our privacy policy, please contact us at support@cobeo.co.